FAQs
I’m going to live on campus, when should I order my parking permit?
Housing students should take into consideration date of move in and enrollment periods. It is recommended to order your virtual parking permit 1 to 2 weeks prior to the beginning of the semester so that you maximize your parking permits full time frame. If you will need to park prior to move in, consider purchasing a daily virtual parking permit for short term parking needs.
Do I need to buy a virtual permit if I still have a valid physical permit?
Beginning July 1, 2022, the department will implement virtual parking permits for faculty, staff and students. The virtual parking system allows you to use your license plate number as your parking permit. If you have a current permit purchased prior to July 1, it will be valid until August 31. You may use that permit up to its expiration before you purchase your new Virtual Permit if you choose to do so.
How will motorcycle permits be handled?
The new LPR system will read motorcycle license plates in the same manner as vehicle license plates.
Will parking permit fees increase fall of 2022?
Single vehicle permit fees will remain the same price. Customers who desire to register a second vehicle under their account, will be assessed a $15 fee per vehicle. Costs associated with virtual permitting include outfitting multiple vehicles and garages with LPR technology, hiring and training of enforcement personnel to ensure parking compliance, and responsibility of paying contractual fees for product support.
What if I change license plates after purchasing my virtual permit or acquired a rental vehicle?
The account holder can do a temporary vehicle substitution by manually switching the vehicle’s tag number online. This temporary change is permitted up to three times for a 150-day permit and six times for the 365-day permit.
As a Retiree of UCF, will I have a virtual or physical permit?
The department will continue to issue physical permits for retirees. Please email decals@ucf.edu to request a retiree application form or call use at (407) 823-5812.
Will there be specific tags that designates, residents, staff or faculty members?
LPR will automatically verify students, residents and employees’ virtual permits via their license plate. Vehicles parked in areas on campus not associated with their virtual permit type will be subject to a citation.
What happens if I do not have access to a smart device?
Please stop by the Visitor and Parking Information Center during business hours so we can assist you with our smart device.
Sustainability practices and promoting efficiency
The change to LPR and virtual permits makes the permit process more sustainable by removing waste created by using physical permits. About 250,000 physical permits were issued to faculty, staff, and students over the last five years, resulting in a cost savings of $245k annually. Physical permits are treated as cash and switching to virtual reduces the need to track and inventory permits. Customers will no longer need to drive to the Parking Office and stand in long lines during the rush of the semester. It’s simple–purchase parking credentials at your convenience via smart device.
The bottom line is that this technology is designed to improve our efficiency and your experience with us.
- Greater convenience to the permit renewal process – no extra trips to pick up permit, no waiting in line and no waiting for your permit to arrive in the mail
- Once LPR is fully implemented, there will be no need to:
- Visit our office if you forget your permit
- Worry about your permit falling from rearview mirror or being improperly displayed
- Pay a fee for lost permits
- Remember to switch your permit to another vehicle
How does virtual permitting benefit me?
- Eliminates the need to display physical permits and the need to move permits from vehicle-to-vehicle
- Increased cost effectiveness with the reduction of printed permits and postage fees
- Returning to your vehicle to display a paper permit will no longer be necessary
- Lost or stolen permits and the associated replacement fees, police reports, and processing times will be eliminated
- No more forgetting your permit, a permit falling from a rearview mirror or being displayed improperly
- Reduced waste and promotes campus sustainability:
- Reduced paper, plastic, envelopes, and ink used in permit production and distribution
- Reduced waste and litter in all campus lots
What if I am a visitor?
Virtual daily parking permits are available $5.00 per day and are allowed in D (green) student spaces. After 5:30pm, virtual daily parking permits are allowed to park in faculty, staff, unreserved, or student spaces. Visitors can register their vehicle’s license plate information into the online parking system.
What if I am working remote or taking classes online?
Virtual daily parking permits are available $8.00 per day (24 hours) based on transaction date/time and are allowed in D (green) student spaces. After 5:30pm, virtual daily parking permits are allowed to park in B, C, unreserved or student spaces. $5-day passes are also available and expire 11:59pm date of purchase.
What if my vehicle is in the shop for repairs and I am driving a rental vehicle?
The account holder can update the substitute vehicle online three times for the life of the 150-day permit (or six times for the life of the 365-day permit).
What happens if I own multiple vehicles in my household?
In addition of purchasing 365 annual or 150-day permit, the account holder will have the opportunity to a second vehicle for a cost of $15. Only one vehicle per account can be parked on any of UCF campuses at a time or a $100 parking fine can be assessed to the account holder. The virtual parking system allows you to use your license plate number as your parking permit.
When are virtual permits valid?
Annual virtual permits are valid 365 days from the date of purchase. For those who would like to purchase parking by semester, there will be a 150-day virtual permit based on transaction date. Daily permits are valid from date and time of purchase and are allowed to park in green D spaces (or faculty, staff, or unmarked spaces only after 5:30pm).
How do I purchase a UCF parking permit and how does LPR work?
Faculty, staff, and students can register their vehicle’s license plate information into the online parking system when purchasing their virtual permits. The virtual permitting system then combines this information with your payment and generates a virtual permit linked to that vehicle’s license plate number. When a vehicle parks on campus, the license plate is captured by cameras mounted on enforcement vehicles. When read, the numbers of your plate are automatically referenced against the parking database to verify a valid permit and the proper parking privileges for each parking facility. If the license plate and vehicle information are not associated with a valid virtual permit or the vehicle is parked in an inappropriate lot (Employee vs. Student), then the vehicle can be subject to a citation.
What is LPR?
License Plate Recognition (LPR) is smart parking technology that provides virtual permits through a vehicle’s license plate instead of paper permits or plastic hangtags. LPR increases parking efficiency on campus, provides convenience for UCF’s constituents and offers a touchless approach to attaining permit credentials. It also promotes sustainability by eliminating plastic and paper tags and greatly reduces the amount of time spent to obtain a parking permit.
Is there a charge to utilize Lynx shuttles?
No, Parking and Transportation Services has partnered with Lynx, the Central Florida Transit Authority to provide complimentary access to routes on-board Lynx shuttles. A valid UCF Student, Staff, and Faculty Identification card will be needed prior to boarding.
Is there a GPS link for the shuttles?
Please refer to the desktop URL https://ucf.doublemap.com/map/ or via the UCF mobile app https://ucfmobile.ucf.edu/.
Why didn’t I receive a warning prior to getting a ticket?
All entrances to UCF, parking lots and garages display visible signage with the “required permit needed” to park, it is your responsibility to ensure you are parked in the correct area for your permit type.
Why did I receive a citation for “parked facing traffic” when I pulled through?
“Nose-in” parking is when your vehicle is parked with your license plate visible from the driving lane. Our LPR cameras will drive through the lots scanning license plates to determine whether the vehicle has a valid permit. If you “back-in” or “pull through to the space in front of you”, your license plate will not be visible, resulting in a ticket being issued.
I paid my citation(s) when will my academic hold be released?
Academic holds are removed the next day after citation is paid.
What happens if I don’t pay my citation(s)?
A late fee is added 10 business days after issuance of citation. An academic hold is placed on student records. Employees will have a registration block added to their parking portal. All delinquent accounts can be turned over to a collection agency. If you accrued (3) three or more unpaid parking citations or unpaid citations totaling $200.00 or more are subject to immobilization of vehicle.
What happens if I receive a citation and I believe it is incorrect?
Parking citations can be paid online, by mail or at our offices. If you believe that extraordinary or mitigating circumstances warrant a waiver of the citation, you may appeal the citation within 10 business days of issuance of citation.
Can I transfer or let someone else borrow my hangtag?
Hang tags are transferrable from automobile to automobile; however, they are not transferrable from person to person. Permits are linked to your information and you are liable for any citations that are issued with that permit.
What if I am only going to be on campus for an hour or two?
Hourly parking spaces are located at the Visitor and Parking Information Center. These spaces use the Passport Parking app that can be downloaded on your smart phone.
Are permits required at Lake Nona, the Downtown Campus, and Rosen?
UCF parking permits are required at all locations.
How do I purchase a day pass?
Virtual daily permits are purchased from the convenience of your smart device, UCF Mobile App or our website.
If I have a valid UCF parking permit, am I permitted to park in the garages during an event at the arena?
Yes, with a valid UCF parking permit you are able to park in garages being used for an event, if space is available.
What happens if I park in a reserved 24 hours space?
Your vehicle may be subject to a citation and/or tow.
Is there a fee to park in garage F?
Garage F is complimentary for guests visiting the Knights Plaza except when there is an event. Please note signs for areas that require a specific parking permit.
It’s finals week, do parking rules still apply?
Parking rules are enforced 24 hours a day, and during all times of the year.
How do I know where to park with my valid parking permit?
Signs located at all UCF parking lots and garage entrances are color coordinated according to your permit type and color.
Where can visitors park on campus?
Visitors may park in any D (green) student lot or garage once a daily permit has been purchased.
Is there free parking after 5:30PM?
There is no free parking on campus. However, after 5:30PM, students with valid UCF permits are permitted to park in B and C lots, except any specifically designated space.
I can’t find any parking, what do I do?
You can check garage availability on the UCF Mobile App or the link here: https://parking.ucf.edu/garage-availability/
Is there any location on campus that does not require a parking permit?
The campus is parking by UCF parking permit or daily fee only. There are no locations on campus that provide free parking.
I live on campus, where can I park?
Residential parking permits “R”,” RL” and “KP” are restricted to their individual housing communities Monday through Friday between the hours of 7:00am and 5:30pm. After 5:30pm and on weekends, residents may park in red, blue or green spaces or lots except 24 hours reserved or any other signed space.